Effective Date: August 17, 2024
Thank you for choosing CloudGenAI. We strive to provide the best experience for our customers. If you need to cancel your subscription or request a refund, please review our policy below.
1. Subscription Cancellation
You can cancel your subscription at any time through your account settings. Here’s how:
- Log In: Access your account by logging in on our website.
- Account Settings: Go to the 'Plan' section.
- Manage Subscription: Click on ‘Manage Subscription’ and select ‘Cancel’.
2. Refund Eligibility
- Trial Period: If you cancel within the trial period (if applicable), you may be eligible for a full refund.
- Paid Subscriptions: For paid subscriptions, refunds are typically not available, but exceptions may be made at our discretion.
3. How to Request a Refund
If you believe you are eligible for a refund or need assistance with a refund, please contact our support team at support@cloudgenai.ai. Provide the following information:
- Account Information: Your account email and subscription details.
- Reason for Refund: A brief explanation of why you are requesting a refund.
- Further information can be requested via email.
4. Refund Processing
Once your request is received, our team will review it and respond within 5 business days. If approved, refunds will be processed using the original payment method. Please allow 7 additional business days for the transaction to reflect on your account.
5. Exceptions
Certain subscription packages or promotional offers may have specific cancellation and refund terms. Please refer to the specific terms applicable to your subscription or contact our support team for details.
6. Contact Us
For any questions or additional information, please contact us at support@cloudgenai.ai